Specialty healthcare
GLP-1 care group grew revenue 30% while increasing headcount 5%.
Company profile
- Multi-location specialty healthcare operator, ~200 employees
- In-clinic + virtual care model
- EMR, Salesforce Health Cloud, call transcripts, dialer, and messaging
Challenge
The company wanted to grow revenue without adding headcount, so we needed to lighten the load on clinical-support and operations employees while avoiding a replatform.
What Fusible built
A member-facing support agent for routine coaching/navigation, and a provider-facing internal agent that pulls context from EMR, Salesforce Health Cloud, Zoom transcripts, Dialpad/call logs, and Twilio messaging.
Results